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Oxbridgeflooring.com

TRADING AS Oxbridge Carpets Ltd

CONDITIONS OF SALE

THE ORDER FORM, OUR ORDER ACKNOWLEDGEMENT AND THESE CONDITIONS TOGETHER FORM OUR CONTRACT WITH YOU AND ARE BINDING ON YOU. PLEASE READ THEM CAREFULLY, CHECK YOU UNDERSTAND THEM AND THAT THEY ONLY CONTAIN TERMS YOU ARE PREPARED TO AGREE TO.

Terms & conditions

Oxbridgeflooring.com is owned and operated by Oxbridge Carpets Limited. By purchasing the rugs available on this Website, you as the customer will transact with Oxbridge Carpets Ltd

1. Descriptions, prices and product information

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. If there is anything which you do not understand, or if you wish to obtain further information, please contact Customer Services on sales@oxbridgeflooring.com  

The price offered in respect of an item on the Website may differ from the price offered at the same time in our showroom. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the Website. If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy. If we are unable to contact you, we will treat the order as cancelled. All prices are expressed inclusive of any VAT payable unless otherwise stated.

2. Availability

We try to ensure that we always stock the full product range. If an item is out of stock it will be labelled out of stock on the Website. If for any other reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

3. Payment and acceptance

If you buy an item from the Website the price applicable will be that provided at the time you place your order and you will be charged for an item at the time you place your order. After this time, you cannot amend your order. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch an item to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you. We will provide reasons for declining to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy .Where items are dispatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched.

4. Delivery

Delivery is free of charge to the UK mainland and deliveries will be made between the hours of 8.00am and 5.30pm Monday to Friday.. Please ensure someone is available to receive your order at the address you have nominated. Once goods have been dispatched we are unable to change the delivery address. Due to practical restrictions we currently don't deliver to Ireland.

5. Returns instructions for faulty items

We hope that you will be happy with your purchase but should you wish to return a defective item please follow the instructions below. You agree to check the product on receipt and inform us of any defects within 72 hours of delivery. If there are any obvious defects to the product at the time of delivery you agree to note this on the Proof of Delivery slip.

6. Refund policy

If you are entitled to a refund, we will make a refund to the account originally charged for the purchase of the product.

We will action all refunds within 10 working days of receipt of a cancelled item

7. General

These Terms & Conditions are subject to English law.

8. Customer services

If you have any queries, please Contact Us at sales@oxbridgeflooring.com.  Oxbridge Carpets Ltd is a company registered in England whose registered office is at: Hallco House, Northbridge Road, Berkhamsted, Herts HP4 1EH.  VAT No. GB727 4402 42